Shipping policy

Shipping Policy – Wagglux

 

Thank you for choosing Wagglux. Our mission is to deliver premium, curated pet accessories with the elegance and care your companion deserves.
Below you will find our official Shipping Policy, designed to provide clarity, transparency, and a smooth experience for your order.

DOMESTIC SHIPPING (UNITED STATES)

Order Processing

All orders are processed within 1–3 business days (Monday–Friday).
Orders are not processed or shipped on weekends or U.S. holidays.

During periods of high demand, processing times may be slightly extended. If a significant delay is expected, we will notify you via email at info@wagglux.com

Shipping Methods & Delivery Estimates

Shipping rates are automatically calculated at checkout based on your delivery address and selected service.

We currently offer the following domestic options:

  • Standard Shipping (5–10 business days) — FREE on orders over $50

  • Expedited Shipping (3–5 business days) — $9.99

  • Express Shipping (1–2 business days) — $19.99

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation Email with your tracking number.
Please allow up to 24–48 hours for tracking information to update.

Shipping Origin

Wagglux partners with trusted fulfillment centers and suppliers (including AutoDS) to deliver products efficiently across the United States.
Some items may ship separately to ensure the fastest possible delivery.

Address Accuracy

Please ensure that your shipping address is complete and accurate at checkout.
Wagglux is not responsible for orders lost due to incorrect or incomplete addresses entered by the customer.

If you entered an incorrect address, contact us immediately at info@wagglux.com
We cannot guarantee changes once an order has been processed.

Lost, Delayed, or Stolen Packages

Once a package is handed over to the carrier, Wagglux is not liable for:

  • Packages marked as “Delivered” but not received

  • Lost or stolen packages

  • Delays caused by carriers or external factors

If your shipment is delayed or missing, we recommend contacting the carrier directly with your tracking number.
We will assist you as much as possible, but carrier issues are outside our control.

Damaged Shipments

If your order arrives damaged, please notify us within 48 hours at info@wagglux.com and include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We will review your claim and guide you through the next steps.

INTERNATIONAL SHIPPING

At this time, Wagglux ships only within the United States.
(International shipping may be added in the future.)

Customs, Duties & Taxes

For U.S. domestic shipments, taxes/duties are applied at checkout according to your state regulations.

Customers are responsible for any additional fees imposed by local authorities, if applicable.

Returns & Exchanges

For all return and exchange inquiries, please refer to our full Refund Policy: [LINK]