FAQ

Frequently Asked Questions

Got questions? We've got answers! Here's everything you need to know about shopping with Wagglux.

Shipping & Delivery

How long does shipping take?
We offer fast and reliable shipping! Most orders are processed within 1-2 business days and delivered within 3-7 business days depending on your location.

Do you offer free shipping?
Yes! We offer free shipping on orders over $50 within the continental United States.

Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Do you ship internationally?
Currently, we ship within the United States. International shipping is coming soon!

Returns & Exchanges

What is your return policy?
We want you and your pet to be 100% satisfied! If you're not happy with your purchase, you can return it within 30 days for a full refund or exchange.

How do I start a return?
Simply contact us at info@wagglux.com with your order number, and we'll guide you through the process.

Who pays for return shipping?
If the item is defective or we made an error, we'll cover return shipping. For other returns, customers are responsible for return shipping costs.

Products & Quality

What materials are your products made from?
We use only premium, pet-safe materials. Each product listing includes detailed material information to help you make the best choice for your furry friend.

How do I choose the right size?
Check the size guide on each product page. If you're unsure, feel free to contact us at info@wagglux.com and we'll help you find the perfect fit!

How do I care for my Wagglux products?
Care instructions are included with each product. Most items are machine washable for easy cleaning.

Payment & Security

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for fast and secure checkout.

Is my payment information secure?
Yes! We use industry-standard SSL encryption to protect your payment information. Your security is our priority.

Orders & Account

Can I modify or cancel my order?
If you need to make changes, contact us at info@wagglux.com as soon as possible. We process orders quickly, so we can only modify orders that haven't shipped yet.

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account makes it easier to track orders and save your favorite products!

Still Have Questions?

We're here to help! Contact us at info@wagglux.com and our team will get back to you within 24 hours.

Your pet's happiness is our priority! 🐾