Refund Policy – Wagglux

At Wagglux, we take pride in curating premium pet accessories that embody comfort, style, and modern living. If for any reason your purchase does not meet your expectations, we are here to assist you.

30-Day Return Window

You may request a return within 30 days of receiving your item.

To qualify, the item must be:

• Unused and unworn

• In the same condition you received it

• With all original tags

• In its original packaging

• Accompanied by proof of purchase

Items returned without meeting these requirements may not be eligible for a refund.

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How to Start a Return

To initiate a return, please contact our Customer Care Team at:

info@wagglux.com

We will provide the return address and detailed instructions.
Please do not send items back without receiving approval—unauthorized returns will not be accepted.

For any return-related questions, feel free to reach out to us at any time.

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Damages & Issues

We take quality seriously.
Please inspect your order upon arrival and notify us immediately if:

• Your item is damaged

• Your item is defective

• You received the wrong product

We will evaluate the issue promptly and make it right.

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Non-Returnable Items

For safety, hygiene, and custom manufacturing reasons, the following items cannot be returned:

• Perishable goods

• Personalized or custom-made items

• Personal care and hygiene-related products

• Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are final sale and cannot be returned.

If you have questions about a specific product, our team is happy to guide you.

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Exchanges

If you wish to exchange an item, the quickest method is to complete a return for the product you have.
Once your return is accepted, you may place a new order for the preferred item.

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Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, a refund will be issued automatically to your original payment method within 10 business days.

Please note:

• Your bank or credit card provider may require additional time to process the refund.

• If more than 15 business days have passed since your refund was approved, please contact us at info@wagglux.com.

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Our Commitment

Your satisfaction is at the heart of Wagglux.
We strive to provide a seamless, premium experience—from the moment you place your order to the moment your product arrives.

If there is anything we can do to assist you further, we are here to help.